FAQ

Use this text to answer questions in The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

We accept orders at all times-24 hours a day, 7 days a week. The order will be processed and shipped within 2 working days.

The following is a summary of our past delivery times, for reference only!

North America

About 7-25 working days.

Europe and the United Kingdom

About 7-25 working days.

Asia-Pacific

About 7-15 working days.

Latin America

About 7-25 working days.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.

We offer free shipping worldwide and only require you to meet a low order total.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout processEasily view your order status and order historyReceive updates detailing our new releases and special promotions

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based in US Dollarsor or GBP or euros. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We accept order change or cancellation before the product is shipped or produced. We cannot change or cancel the order if the product is already shipped out.